FAQs

General Questions

1. What is Countree?

Countree is a friendly digital platform designed to formalize and track loans between friends and family. We provide automatic, legally binding contracts, clear repayment reminders, and multi-currency support—keeping personal lending clear, simple, and stress-free.

2. Who should use Countree?

Countree is perfect if you lend or borrow money informally from friends or family and want clarity and trust. Whether you occasionally lend small amounts or frequently handle larger loans, Countree makes the entire process secure and transparent.

Getting Started

3. How do I create an account?

Signing up is easy! Simply click the "Register" button, enter your basic details, verify your email, and you're ready to start lending and borrowing.

4. Can I test Countree before paying?

Absolutely! Creating your account, exploring features, and drafting loans is totally free. You only pay when you formally create a legal loan agreement or choose our premium subscription.

Pricing & Plans

5. How much does Countree cost?

We have two simple plans:

  • Freemium (Pay-per-Loan): Register free, pay only €2 per formalized loan.
  • Premium (Unlimited): Pay €5 for 3 months of unlimited loans.

No hidden fees—ever.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and various digital payment methods. Payments are secure and encrypted.

Loan Agreements & Contracts

7. Are Countree’s contracts legally binding?

Yes! All loans formalized through Countree create automatic, legally binding agreements that update with relevant local laws and regulations.

8. Can I customize the loan terms?

Yes, completely! You can easily set your own terms including loan amount, repayment schedules, currency, and whether interest applies.

9. What happens if laws or regulations change?

Don't worry—Countree automatically updates all contracts when relevant local regulations or laws change. You don’t need to do anything extra.

Multi-Currency Support

10. Can I lend or borrow money internationally?

Definitely! Countree supports loans in multiple currencies, allowing you to formalize loans easily with friends and family across borders.

Credit Bureau Integration

11. How does Countree help borrowers build credit?

When you repay loans through Countree, we can share your responsible repayment history with credit bureaus (with your permission). This helps improve your credit score and financial reputation.

Community Loans

12. What are community loans?

Community loans let multiple people lend together to a single borrower. Countree helps manage each lender’s contribution, contracts, and repayment tracking clearly and transparently.

Security & Privacy

13. Is my data safe with Countree?

Absolutely. Countree uses bank-grade encryption and robust security protocols. Your data privacy is a top priority, and we never share your personal information without consent.

Troubleshooting & Support

14. I forgot my password—what should I do?

No worries! Just click "Forgot Password" on the login page, follow the instructions, and you'll be back in your account in no time.

15. How can I contact Countree support?

You can reach us anytime via our Contact Us page or email us directly at registration@countree.solutions. We're always here to help!